Our Privacy Policy
facai68 takes the protection of every player's personal data seriously. This Privacy Policy explains in detail how your information is collected, used, stored and protected in line with industry best practices and international licensing requirements.
Why Your Privacy Matters
Player trust is the foundation of the facai68 platform. The following six principles shape how we handle every piece of information you share with us.
Personal Data Protection
All personal information you provide is stored in an environment protected with industry-grade encryption. Access to data is granted only to authorised staff.
No Sharing Without Consent
facai68 will not sell, rent or share your personal data with any third party without your explicit consent, except where required by law or licensing obligations.
Transaction Encryption
Every financial transaction via Touch 'n Go, DuitNow, FPX, Boost, ShopeePay and crypto assets is processed through secure channels with SSL encryption. Payment data is not stored directly.
Full Account Control
You have the right to access, correct and delete your personal data at any time. Any request can be submitted to our support team via live chat or email.
Transparent Cookie Management
We use cookies to improve your browsing experience. You can manage your cookie preferences at any time through your browser settings without affecting the core functions of the platform.
Marketing Communication Options
You can choose to stop receiving marketing communications at any time by contacting our customer support. Unsubscribing will not affect your account services.
Privacy Policy Contents
- Information We Collect
- Purpose of Information Collection
- Basis for Data Processing
- Information Sharing and Disclosure
- Data Security
- Data Retention Period
- Use of Cookies and Tracking Technologies
- Cross-Border Data Transfers
- Player Rights
- Underage Accounts and Age Restrictions
- Changes to This Policy
- Contact Us
1. Information We Collect
facai68 collects various categories of information to ensure the platform operates safely and in line with our international licensing requirements. This information is collected directly from you during registration, platform use and interactions with customer support.
1.1 Personal Information
- Full name as shown on your identity card (MyKad) or passport
- Date of birth for age verification purposes (players must be 21 years old and above)
- Valid email address
- Mobile phone number
- Mailing address or residential address
- Personal identification number (MyKad / passport number)
1.2 Financial Information
- E-wallet information (Touch 'n Go, Boost, ShopeePay) for deposit and withdrawal purposes
- DuitNow or FPX account information for online banking transactions
- Crypto asset wallet addresses (USDT, BTC, ETH) where applicable
- Deposit and withdrawal transaction history within the platform
1.3 Platform Usage Information
- IP address, device type and browser information
- Game session records, bets and account activity
- Cookie data and related tracking technologies
- Communication logs with customer support
2. Purpose of Information Collection
Personal information collected by facai68 is used for the following purposes:
- Player identity and age verification in line with international licensing requirements
- Processing deposits and withdrawals via the available payment methods
- Player account management, including security settings and platform preferences
- Prevention of fraud, money laundering and other illegal activities
- Providing 24/7 customer support in Malay and English
- Compliance with licensing obligations and applicable laws
- Sending promotional information and bonus notifications (subject to your communication preferences)
- Platform improvements through aggregated analysis of usage behaviour
3. Basis for Data Processing
facai68 processes your personal data on the following lawful bases:
3.1 Contract Performance
Data processing is necessary to carry out the services you request through the facai68 platform, including account management and financial transaction processing.
3.2 Legal Obligations
facai68, as a platform operating under international licensing, is subject to certain compliance obligations that require the processing and storage of player data for a defined period.
3.3 Legitimate Interests
We process certain data based on our legitimate business interests, including fraud prevention, platform security and service improvements, provided these interests do not override your fundamental rights and freedoms.
3.4 Consent
For certain categories of processing, such as marketing communications, we rely on your consent given during registration. You may withdraw this consent at any time.
4. Information Sharing and Disclosure
facai68 does not sell player personal data to any third party. Information is disclosed only in the following circumstances:
4.1 Service Providers
We may share data with appointed service providers, such as payment gateway providers, KYC (identity verification) platforms and technical infrastructure providers. All such providers are bound by confidentiality agreements and may only use the data for the specified purposes.
4.2 Legal and Licensing Requirements
Data may be disclosed to regulatory authorities or law enforcement when required by applicable law, or to comply with the terms of our platform's international licensing.
4.3 Business Transfers
In the event of a merger, acquisition or asset sale, player data may be transferred to the succeeding entity, subject to notification to affected players.
5. Data Security
facai68 implements comprehensive technical and organisational security measures to protect personal data from unauthorised access, loss, alteration or disclosure.
- SSL/TLS encryption for all data transmitted through the platform
- Encryption of sensitive data stored in databases
- Role-based access controls for internal staff
- Continuous security monitoring and regular penetration testing
- Clearly defined incident response protocols
- Regular data security training for staff
While we take all reasonable steps, no system can guarantee absolute security. We encourage players to also protect their accounts by using strong passwords and not sharing login credentials.
6. Data Retention Period
Personal data is retained for as long as your account is active, or for as long as necessary to fulfil the purposes stated in this policy. After account closure, certain data may be retained for a period required by applicable licensing and legal obligations.
Data that is no longer required will be securely deleted or anonymised. Requests for early data deletion can be submitted to our support team, subject to a review of applicable legal obligations.
7. Use of Cookies and Tracking Technologies
facai68 uses cookies and similar tracking technologies to improve your platform experience. The categories of cookies we use are:
7.1 Necessary Cookies
These cookies are essential for the core functions of the platform, including login session management and security. They cannot be disabled without affecting platform functionality.
7.2 Performance and Analytics Cookies
These cookies help us understand how players interact with the platform, allowing us to make improvements based on anonymised usage data.
7.3 Preference Cookies
These cookies store your preferences such as language and display settings, so you do not need to reconfigure them each time you visit the platform.
You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect platform functionality.
8. Cross-Border Data Transfers
As an online gambling platform operating under international licensing, your personal data may be transferred to and processed outside Malaysia, including in countries where our servers and infrastructure operate.
In all cross-border transfers, facai68 ensures an adequate level of data protection by using internationally recognised protection mechanisms, including data processing agreements and applicable standard contractual clauses.
9. Player Rights
facai68 respects your rights in relation to your personal data. You have the right to:
- Access a copy of the personal data we hold about you
- Correct any information that is inaccurate or incomplete
- Request deletion of data in certain circumstances
- Withdraw consent for processing that is based on consent
- Object to data processing that is based on legitimate interests
- Request restriction of data processing in certain circumstances
- Receive your data in a machine-readable format (data portability)
To submit any request relating to your rights, please contact the facai68 customer support team via live chat or email. We will endeavour to respond to requests within a reasonable timeframe, subject to the necessary identity verification.
10. Minor Accounts and Age Restrictions
The facai68 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.
During registration, players are required to confirm that they are aged 21 and above. facai68 carries out an age verification process (KYC) to ensure compliance with this age restriction.
11. Changes to This Policy
facai68 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any material changes will be communicated to players via:
- An in-platform notification upon next login
- Email to the address registered to your account
- A clearly displayed update notice on the Privacy Policy page
Your continued use of the facai68 platform after such changes are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the facai68 customer support team:
- 24/7 live chat available directly on the facai68 platform
- Email: [email protected]
Our support team operates 24/7 in Malay and English. We will endeavour to respond to every privacy-related enquiry within a reasonable timeframe.
Six Data Rights That Are Yours
Right to Access
Obtain a full copy of the personal data facai68 holds in relation to your account.
Right to Rectification
Request prompt correction of any inaccurate personal information in our records.
Right to Erasure
In certain circumstances, request the deletion of your personal data from our systems.
Right to Object
Object to the processing of your data for specific purposes, including direct marketing.
Right to Portability
Receive your data in a structured, machine-readable format for transfer.
Right to Restriction
Request that processing of your data be restricted while a dispute or review is ongoing.
facai68's Security Commitment
256-bit SSL Encryption
All communication between your browser and the platform is protected with high-level encryption.
Two-Factor Authentication
An added layer of security to protect your account from unauthorised access.
Secure Payments
Deposits and withdrawals via Touch 'n Go, DuitNow, FPX, Boost, and ShopeePay are processed securely.
Tiered Access Controls
Player data can only be accessed by staff with legitimate authority and a genuine work requirement.
Protected Infrastructure
facai68 servers are protected by continuous threat monitoring systems and data recovery protocols.
Regular Audits
Security reviews and compliance audits are conducted periodically by qualified independent parties.
Play With Confidence at facai68
Your privacy is protected, your transactions are secure, and 24/7 support is always available. Register an account today and enjoy a responsible online gambling experience with facai68.